Refund & Cancellation Policy
A clear breakdown of what you get back — and when — if a booking changes, is cancelled, or doesn't go ahead as planned.
This page summarises Articles IV, V and IX of our full Terms & Conditions in plain language. Where the two differ, the Terms & Conditions govern.
If you cancel a booking
Whether you get your fare back comes down to one cutoff: has a cab & driver been assigned to you yet, and are you still more than 12 hours out from pick-up? Clear both, and you're refunded in full. Miss either one, and the fare isn't refundable.
Both conditions on the right must hold for a full refund. If either one is no longer true — a driver has been assigned, or you're inside the 12-hour window — the booking is treated as non-refundable, including no-shows.
If we cancel on you
Occasionally a trip can't go ahead on our end — a vehicle breakdown, a driver emergency, or something outside anyone's control (severe weather, road closures, and similar force majeure events).
What's refunded
Any advance payment you made for that trip, in full.
What isn't covered
Consequential costs — a missed flight, a rebooked hotel, lost business — aren't covered beyond the advance refund.
Full & final
The advance refund is treated as complete settlement of our obligation for that booking.
How a refund actually reaches you
| Step | Detail |
|---|---|
| Processing time | 7–10 business working days |
| Destination | Refunded to the original payment method used at booking |
| Banking delays | Any delay caused by your bank or payment gateway sits outside our control |
| Interest | No interest accrues on refund amounts, for any period |
Charges a refund won't include
Some charges are tied to costs already incurred on the road, or to how the vehicle was used — these sit outside the refund process entirely.
- Tolls, highway charges, state border taxes, permit fees and Green Tax already paid on your trip
- Driver night-halt allowance (₹300/night) for multi-day outstation trips already underway
- Waiting charges accrued beyond the 10-minute grace period before a cancellation
- Cleaning or damage charges assessed against the vehicle during your trip
Lost property isn't a refund matter
Belongings left behind in a vehicle are handled separately from fare refunds. Report anything left behind within 12 hours of your trip by calling 9634253300. Items unclaimed 30 days after being found may be treated as abandoned. Any cost of returning an item to you is borne by you.