LEGAL PREAMBLE

THESE TERMS AND CONDITIONS OF SERVICE (hereinafter referred to as “the Agreement”, “Terms”, or “T&C”) constitute a legally binding and enforceable contract between SP Taxi Service (hereinafter referred to as “the Company”, “We”, “Us”, or “Our”), a transportation service provider duly operating under the applicable laws of the Republic of India, having its principal place of business at Bareilly Badaun Road, Bareilly, Uttar Pradesh – 243001, AND

the Customer, Passenger, User, or any individual or corporate entity (hereinafter referred to as “the Customer”, “You”, or “Your”) who accesses, books, uses, or benefits from the transportation services provided by the Company.

WHEREAS, the Company is desirous of providing efficient, affordable, and reliable road transportation services; and WHEREAS, the Customer is desirous of availing such services — both parties hereby agree that the following Terms shall govern their relationship in its entirety.

BY BOOKING, USING, OR ACCEPTING ANY SERVICE FROM SP TAXI SERVICE — WHETHER VERBALLY, IN WRITING, VIA TELEPHONE, WHATSAPP, WEBSITE, OR ANY OTHER MEDIUM — THE CUSTOMER IRREVOCABLY ACKNOWLEDGES HAVING READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY. IF THE CUSTOMER DOES NOT AGREE, THEY MUST IMMEDIATELY CEASE USE OF OUR SERVICES.

Article I: Definitions

For the purposes of this Agreement, the following terms shall have the meanings ascribed to them below:

• “Company” means SP Taxi Service, its officers, employees, agents, contractors, and authorized representatives.
• “Customer” means any individual, group, or corporate entity that books or uses any service of the Company.
• “Service” means any taxi, cab, outstation travel, airport transfer, corporate ride, or allied transportation service provided by the Company.
• “Booking” means a confirmed reservation of any Service, whether verbal or written.
• “Fare” means the total charges payable for a Service, inclusive of base rate and applicable surcharges, exclusive of tolls and taxes unless otherwise agreed.
• “Force Majeure” means any event beyond the Company’s reasonable control, including but not limited to acts of God, natural disasters, civil unrest, government action, road blockades, or epidemics.
• “Applicable Law” means the Motor Vehicles Act, 1988; Consumer Protection Act, 2019; Information Technology Act, 2000; and all other laws in force in India.

Article II: Nature of Services & Scope

2.1 Services Provided

The Company offers, at its absolute discretion, the following non-exhaustive categories of transportation services:

• Local City Rides within Bareilly and designated surrounding areas
• Outstation Cab Bookings — One-Way and Round-Trip inter-city travel
• Airport Transfers to and from major airports across India
• Railway Station and Bus Stand Pickups and Drops
• Corporate and Business Travel under contractual arrangements
• Tourist and Sightseeing Packages across popular Indian destinations
• Point-to-Point transfers on designated routes

2.2 Discretion to Modify or Refuse Service

The Company reserves the absolute, unconditional, and non-reviewable right to:

• Modify, suspend, discontinue, or withdraw any service or route at any time without prior notice or liability to the Customer;
• Refuse service to any Customer who is intoxicated, abusive, or poses a safety risk to the driver, vehicle, or other passengers;
• Decline bookings at its sole discretion without being required to provide justification;
• Alter vehicle type, driver assignment, or route subject to operational requirements.

The Customer acknowledges and agrees that the Company’s exercise of such discretion shall not constitute a breach of contract and shall not give rise to any claim for damages, compensation, or otherwise.

Article III: Booking & Confirmation

3.1 Mode of Booking

Bookings may be made through the following channels designated by the Company: Phone/WhatsApp at 9634253300; the Company’s official website at www.sptaxiservice.com; or in-person at the Company’s designated taxi stand in Bareilly.

No booking shall be deemed confirmed unless and until the Customer receives an explicit written or verbal confirmation from an authorized representative of the Company. Mere inquiry or request does not constitute a binding booking.

3.2 Customer’s Obligation of Accuracy

The Customer bears sole and absolute responsibility for the accuracy of all information provided at the time of booking, including but not limited to: correct pick-up and drop-off addresses; accurate travel date and time; correct passenger count; and any special requirements.

The Company shall not be liable for any loss, delay, inconvenience, or additional expense arising from incorrect, incomplete, or misleading information supplied by the Customer. Any additional cost incurred due to such inaccuracy shall be borne exclusively by the Customer.

3.3 No Third-Party Bookings

The Company shall not be bound by bookings made through unauthorized third-party agents or platforms unless explicitly agreed in writing by the Company. The Company accepts no liability for fraudulent, duplicate, or unauthorized bookings purportedly made on its behalf.

Article IV: Fares, Charges & Payment Obligations

4.1 Indicative Fare Structure

The following rates are indicative base rates and subject to change without prior notice at the Company’s sole discretion:

• Sedan Cab: from ₹11 per km
• SUV / 6-Seater: from ₹14 per km
• Innova Crysta: from ₹18 per km
• Tempo Traveller (12-Seater): from ₹26 per km

Minimum fare charges, night surcharges, hill charges, and extended waiting fees may apply. All such charges shall be communicated prior to commencement of the journey and the Customer’s continuation of the trip shall constitute acceptance of the same.

4.2 Additional Charges Payable by Customer

The following charges are expressly and exclusively payable by the Customer and are NOT included in the base fare:

• All toll fees, highway charges, and state border taxes;
• Interstate permit fees and Green Tax where applicable;
• Parking charges at any point during the journey;
• Driver night halt allowance of ₹300 per night for multi-day outstation trips;
• Extended waiting charges of ₹2/minute for Sedan and ₹3/minute for SUV/Innova beyond the complimentary 10-minute grace period;
• Cleaning or sanitation charges of ₹500 to ₹2,000 in the event of soiling of the vehicle by the Customer or any passenger;
• Any damage to the vehicle caused by the Customer, assessed at the Company’s determination.

4.3 Company’s Right to Revise Fares

The Company reserves the indefeasible right to revise, restructure, or modify its fare schedule at any time. Such changes shall take effect immediately upon publication on the Company’s website or communication to the Customer. The Customer’s use of the service following such revision shall constitute unconditional acceptance of the revised fare.

4.4 Payment Terms

Payment is due upon completion of the trip unless otherwise agreed in writing. Advance deposit may be mandatorily required for outstation, multi-day, or high-value bookings, at the Company’s discretion. Accepted payment modes include Cash, UPI (PhonePe, Google Pay, Paytm, BHIM), and bank transfer (for corporate accounts). Non-payment or dishonour of payment shall entitle the Company to pursue recovery through all available legal remedies including civil suit and/or criminal complaint under applicable law.

Article V: Cancellation, Refunds & No-Show

5.1 Cancellation by Customer

The Customer may cancel a confirmed booking subject to the following cancellation schedule, which shall be applied at the Company’s absolute discretion:

• Cancellation more than 4 hours prior to scheduled departure: No cancellation fee; full advance (if any) refunded.
• Cancellation between 1 and 4 hours prior to departure: 25% of the total estimated fare shall be forfeited as a cancellation charge.
• Cancellation less than 1 hour prior to departure: 50% of the total estimated fare shall be forfeited.
• No-show by Customer without prior cancellation: 100% of the estimated fare may be charged at the Company’s discretion.
• Outstation bookings cancelled within 12 hours of departure: Up to 50% cancellation fee plus any costs already incurred by the Company (driver deployment, fuel, etc.).

5.2 Cancellation by the Company — Limited Liability

In the event the Company is unable to fulfill a confirmed booking due to vehicle breakdown, driver emergency, or Force Majeure, the Company shall not be liable for any consequential loss, indirect damage, loss of business, or any other loss suffered by the Customer beyond a refund of the advance amount paid (if any), which shall constitute full and final settlement of the Company’s obligation.

The Company expressly disclaims any liability for cancellations resulting from circumstances beyond its reasonable control. No claim for compensation, damages, or alternative arrangement costs shall lie against the Company in such events.

5.3 Refund Process

Where a refund is determined to be payable, it shall be processed within 7–10 business working days to the original payment method. The Company shall not be liable for delays in banking or payment gateway processing. No interest shall accrue on any refund amount for any period of time.

Article VI: Customer Obligations & Conduct

6.1 Mandatory Obligations

The Customer irrevocably undertakes and covenants to:

• Be present at the designated pick-up point at the agreed time. Any delay beyond the 10-minute grace period shall attract waiting charges as specified in Article IV;
• Carry a valid government-issued photo identification for all outstation journeys, as mandated under the Motor Vehicles Act, 1988;
• Ensure that the number of passengers does not exceed the legally prescribed seating capacity of the booked vehicle;
• Refrain from carrying any prohibited, hazardous, explosive, narcotic, or illegal substances in violation of any applicable law;
• Wear seat belts at all times during the journey as mandated under Rule 138 of the Central Motor Vehicles Rules, 1989;
• Abstain from consuming alcohol, tobacco, or any intoxicant inside the vehicle;
• Maintain cleanliness and hygiene within the vehicle at all times;
• Treat the driver and Company personnel with dignity and respect at all times.

6.2 Consequences of Breach

Any breach of the Customer’s obligations under this Article shall entitle the Company, at its sole discretion, to:

• Terminate the trip immediately without any refund of fare paid;
• Levy additional charges as specified in this Agreement;
• Blacklist the Customer from future bookings;
• Report the matter to the relevant police or regulatory authorities;
• Initiate legal proceedings for recovery of loss, damages, and costs.

The Company shall not be held liable for any inconvenience, loss, or expense suffered by the Customer as a consequence of the Company exercising its rights under this Article.

Article VII: Company’s Limitation of Liability

7.1 Absolute Exclusions of Liability

To the maximum extent permitted under the laws of India, the Company expressly excludes all liability — whether in contract, tort, negligence, or otherwise — for:

• Any delay, deviation, or route alteration caused by traffic congestion, road closures, weather conditions, police orders, government directives, or Force Majeure events;
• Loss, theft, or damage to any personal property, luggage, or valuables left in or transported within the vehicle;
• Any indirect, special, consequential, incidental, or punitive damages of any nature arising from use or inability to use the Service;
• Personal injury or death resulting from an accident, where adequate third-party insurance cover has been maintained as per law;
• Delays in reaching a destination that cause the Customer to miss flights, trains, appointments, deadlines, or any other event;
• Any acts, omissions, or representations of third parties;
• Health issues or medical emergencies of a passenger arising during the journey not caused by negligence of the driver.

7.2 Cap on Liability

Notwithstanding any other provision of this Agreement, the Company’s maximum aggregate liability to the Customer under any circumstance shall not exceed the fare amount actually paid by the Customer for the specific trip in dispute. This limitation of liability is fundamental to the Agreement and reflects the allocation of risk between the parties.

7.3 Indemnification by Customer

The Customer shall indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, and drivers from and against any claim, liability, loss, damage, penalty, fine, cost, or expense (including reasonable legal fees) arising from: (i) the Customer’s breach of this Agreement; (ii) the Customer’s violation of any applicable law; (iii) the Customer’s negligent or willful misconduct; or (iv) any third-party claim arising from the Customer’s use of the Service.

Article VIII: Insurance

All vehicles deployed by the Company are covered by third-party motor insurance as mandated under Section 146 of the Motor Vehicles Act, 1988. The Company shall maintain such insurance in force at all times during the provision of Service.

However, the Company expressly disclaims liability for: personal accident claims beyond the limits of the statutory insurance policy; medical expenses, hospitalization costs, or loss of income of the Customer not covered under such policy; damage to goods or valuables transported by the Customer. Passengers are strongly advised to obtain independent personal travel insurance for all outstation and long-distance journeys. Failure to do so shall be entirely at the Customer’s risk.

Article IX: Lost Property

The Company accepts no legal responsibility for any personal belongings, documents, valuables, or property left behind in any vehicle. Any item discovered in a vehicle post-trip shall be handled at the Company’s reasonable discretion. The Customer must report lost items within 12 hours of the trip to 9634253300. Items unclaimed after 30 days from discovery shall be deemed abandoned and may be disposed of by the Company without any obligation or liability to the Customer.

Any cost associated with returning lost property (transportation, courier, staff time) shall be entirely borne by the Customer. The Company makes no warranty that lost items will be recovered or returned.

Article X: Privacy & Data

The Company collects limited personal data (name, contact number, travel details) strictly for the purpose of service delivery, booking confirmation, safety monitoring, and legal compliance. The Company shall not sell, rent, or transfer such data to third parties for commercial marketing purposes.

By using the Company’s services, the Customer grants the Company a non-exclusive, royalty-free licence to use the Customer’s data for the above purposes in accordance with applicable Indian data protection law. The Company reserves the right to share data with law enforcement, courts, or regulatory authorities as required by law, without prior notice to the Customer.

Article XI: Outstation & Special Trip Conditions

The following conditions apply exclusively and mandatorily to outstation and long-distance bookings:

• One-way fares apply strictly to the booked origin-to-destination route. Any deviation, detour, or extension requested by the Customer shall attract additional charges at prevailing rates;
• For outstation trips exceeding one day, the Customer shall mandatorily pay a driver night halt/daily allowance of ₹300 per night, over and above the agreed fare;
• All toll fees, highway taxes, inter-state permits, and parking charges are payable exclusively by the Customer and are not included in the fare quote;
• The driver shall be entitled to mandatory rest periods in compliance with applicable transport regulations. The Company shall not be liable for any delay caused by driver rest requirements on long-distance routes;
• Round-trip bookings must be utilized within the agreed duration. Extension beyond the agreed period will attract additional daily charges at prevailing rates, billed on a pro-rata basis;
• The Company reserves the right to substitute the booked vehicle category with an equivalent or superior category subject to availability, without additional charge or liability;
• For hill station or difficult terrain routes, the Company may apply terrain surcharges as communicated at the time of booking.

Article XII: Dispute Resolution & Governing Law

12.1 Governing Law

This Agreement shall be governed by, construed, and enforced in accordance with the laws of the Republic of India, including the Motor Vehicles Act, 1988; the Consumer Protection Act, 2019; the Contract Act, 1872; and all other applicable statutes and regulations in force.

12.2 Amicable Resolution

In the event of any dispute, difference, or claim arising out of or in connection with this Agreement, the parties shall first endeavor to resolve the matter amicably through good-faith negotiation within a period of thirty (30) days from the date on which either party notifies the other in writing of the dispute.

12.3 Exclusive Jurisdiction

Failing amicable resolution, all disputes, claims, or controversies arising from or relating to this Agreement, its validity, performance, or termination shall be subject to the exclusive jurisdiction of the competent Courts of Bareilly, Uttar Pradesh, India, to the exclusion of all other courts.

The Customer hereby irrevocably and unconditionally submits to the exclusive jurisdiction of the Courts at Bareilly, Uttar Pradesh and waives any objection to the venue or jurisdiction of such courts.

12.4 No Class Action

The Customer waives any right to bring a class action, collective action, or representative action against the Company. All claims must be brought individually and separately.

Article XIII: Miscellaneous Provisions

13.1 Amendments

The Company reserves the unilateral and absolute right to amend, revise, or replace any provision of this Agreement at any time, with or without notice. Revised Terms shall be effective immediately upon publication on the Company’s website or other communication. The Customer’s continued use of the Service following any amendment constitutes irrevocable acceptance of the amended Terms.

13.2 Severability

If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect without any impairment.

13.3 Entire Agreement

This Agreement constitutes the entire agreement between the Company and the Customer with respect to the subject matter hereof and supersedes all prior representations, negotiations, agreements, understandings, or arrangements, whether oral or written, between the parties.

13.4 Waiver

The Company’s failure or delay in exercising any right, power, or privilege under this Agreement shall not constitute a waiver thereof. No single or partial exercise of any right, power, or privilege shall preclude any other or further exercise thereof or the exercise of any other right, power, or privilege.

13.5 Assignment

The Customer shall not assign, transfer, or sub-license any rights or obligations under this Agreement without the prior written consent of the Company. The Company may assign or transfer this Agreement or any rights hereunder to any successor entity, affiliate, or third party without notice to the Customer.

Article XIV: Contact & Grievance Redressal

For all queries, complaints, legal notices, or communications pertaining to this Agreement, the Customer must address the same to:

SP TAXI SERVICE

• Registered Address: Bareilly Badaun Road, Bareilly, Uttar Pradesh – 243001, India
• Customer Helpline: +91-9634253300 (Available 24 hours, 7 days a week)
• Website: www.sptaxiservice.com

Legal notices must be sent via registered post or courier with acknowledgment due to the above registered address. Electronic communications shall not constitute valid legal notice unless expressly agreed in writing.

The Company shall endeavor to acknowledge grievances within 48 business hours and resolve the same within 15 working days, subject to the nature and complexity of the dispute.

LEGAL ATTESTATION

These Terms and Conditions have been prepared by a Senior Legal Counsel well-versed in Indian transportation law, the Consumer Protection Act, 2019, and the Motor Vehicles Act, 1988. They are designed to protect the legitimate business interests of SP Taxi Service while ensuring compliance with the applicable laws of the Republic of India.

These Terms shall be read, interpreted, and construed strictly in accordance with their plain meaning, and in the event of any ambiguity, such ambiguity shall be resolved in favor of the Company.

FOR SP TAXI SERVICE

Authorized Signatory

Bareilly, Uttar Pradesh

“By availing any service of SP Taxi Service, the Customer unconditionally accepts, ratifies, and is bound by these Terms & Conditions in their entirety.”

SP Taxi Service — Bareilly’s Trusted Legal Transport Partner